PA 542/543 Paper Topics
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This is an arbitrary list of topics which have come to my attention. You are not required to select from this list, which is merely illustrative. Entered in arbitrary order:
Do a case study
Look at the Information Technology Teaching Cases at http://www.idea-group.com/cases_pp/ and consider doing a similar one. You might even want to submit it to the series, via Andrew Bundy, Asst. Marketing Manager, . Many of the cases are in Murray E. Jennex’s book, Case Studies in Knowledge Management. See also my handout on case studies. The case should
- describe the setting
- describe the problem
- describe alternative courses of action
- summarize the benefits and liabilities of each course of action
- discuss stakeholder interests in the alternatives
- discuss ethical implications of the alternatives
- discuss criteria for making a choice between the alternatives
- state the choice at which you arrived
- summarize managerial lessons of the case study
Check compliance in NC.
Take any piece of IT-related federal legislation, then research and write about how it is or is not being applied in NC. For instance, the No Child Left Behind Act of 2002, the Bush administration's major educational initiative, mandated that states collect and report more detailed educational data than ever before, both on school performance data (student improvement, graduation rates, mobility, etc.) and on individual students (date of birth, ethnicity, test scores, program information). This strained most states' IT capabilities including NC's attempt to create NC-WISE as a response.
Evaluate one of the Quicksilver Initiatives
The Bush administration announced the "Quicksilver Initiative" in October, 2001, which gave funding priority to a number of IT super-projects, each of which might be evaluated for progress to date, focusing on both successes and problems of implementation:
GOVERNMENT TO CITIZEN
1. USA Service (GSA)
2. EZ Tax Filing (Treasury)
3. Online Access for Loans (DoEd)
4. Recreation One Stop (Interior)
5. Eligibility Assistance Online (Labor)
GOVERNMENT TO BUSINESS
1. Federal Asset Sales (GSA)
2. Online Rulemaking Management (DOT)
3. Simplified and Unified Tax and Wage Reporting (Treasury)
4. Consolidated Health Informatics (HHS)
5. Business Compliance One Stop (SBA)
6. Intyernational Trade Process Streamlining (Commerce)
GOVERNMENT TO GOVERNMENT
1. E-Vital (SSA)
2. E-Grants (HHS)
3. Disaster Assistance and Crisis Response (FEMA)
4. Geospatial Information One Stop (Interior)
5. Wireless Networks (Justice)
INTERNAL EFFECTIVENESS/EFFICIENCY
1. E-Training (OPM)
2. Recruitment One Stop (OPM)
3. Enterprise HR Integration (OPM)
4. Integrated Acquisition (GSA)
5. E-Records Management (NARA)
6. Enterprise Case Management (Justice)
Evaluate city council websites.
Councillor.info is a UK site at http://councillor.cust.poptel.org.uk/ to help city councillors manage their own websites. Evaluate the success of this program, and compare with local city council members' sites.
Evaluate agency records management practices.
Agency Recordkeeping Requirements: A Management Guide is a publication of the National Archives and Records Administration. It provides this checklist:
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Has the agency provided guidance for all employees on the definition of Federal records and nonrecord materials, including those created by office automation tools (word processing, electronic mail, spreadsheet, and data base applications), and the ways in which they must be managed?
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Does each office or program have written guidance on what records, including electronic records, are to be created and maintained and the format of each record copy?
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Has the agency issued guidance and instructions for documenting policies and decisions, especially those decisions reached orally and for those communicated electronically?
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Has the agency issued guidance on the record status of working papers or files and drafts?
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Has the agency issued guidance on personal papers?
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Has the agency implemented controls over the removal of documentary materials?
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Do contracts identify which contractor-created records are Federal records?
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Do contracts specify the delivery of all records that may, in addition to the final product, have future value to the agency? Are contractor required to deliver background data and technical documentation along with electronic records?
Use this checklist to evaluate records policy and its implementation in an agency of your selection.
Do a privacy impact assessment.
The Canadian government has created guidelines for privacy impact assessments, and their documentation includes surveys one might take of one's agency to create a PIA.
Take an agency you know which operates through "street level bureaucrats" (ex., social work). Has street-level discretion been reduced due to information systems? Are innovations needed to protect client due process?
Bovens, Mark and Stavros Zouridis (2002). From street-level to system-level bureaucracies: How information and communication technology is transforming administrative discretion and constitutional control. Public Administration Review. 62(2). Thesis: System analysts and software designers have significantly reduced the discretion of and sometimes even the jobs of street-level bureaucrats. Institutional innovations are proposed to preserve due process and fairness in the face of this loss of street-level discretion. Data: literature review, government documents.
Create a radar chart to compare the effectiveness of two or more IT organizations
A survey/factor analysis/radar chart methodology for rating it across agencies was developed by Les Worrall, Dan Remenyi, and Arthur Money, "A Methodology for Evaluating the Effectiveness of the Delivery of IT Services: A Comparative Study of Six UK Local Authorities." In G. David Garson, Handbook of Public Information Systems (NY: Dekker, 2000). If you are in a position to administer a survey to two or more IT units, the with some familiarity with SPSS and factor analysis, you could duplicate the type of IT evaluation research in this article.
Analyze online community-building.
NetScan can be used to analyze traffic patterns in Usenet communities. It is located at http://netscan.research.microsoft.com/, where you can get much of your quantitative data. However, a better paper will result if you use Netscan's quantitative counts in conjunction with other research of your own on the online group. This site has its own FAQ, and enter "online community" and "netscan" into Google to learn more.
Write a strategic plan centered on an IT problem for a given agency.
Patricia Fletcher in the Syracuse University PA program has had students write a 15-20 pp. plan organized in the following manner:
Executive Summary
Statement of the Problem
Context of the problem, i.e., the federal (or state or local) environment in today's IT context
Analysis of the problem; policy, management theory, best practices that come to bear on this issue. Cite relevant sources here and make sure any legislation bearing on this issue is clarified and presented appropriately.
The model - if possible, graphically represent it then textually decompose it for the reader. The model will reflect current thinking in management and the federal (or state or local) government, synthesizing the experience you have had and the knowledge you have gained throughout the PA program, integrating other course material on elements of strategic planning, project management, evaluation methods, organization change management, organization theory, leadership, and the like.
Recommendations. How can this prescriptive model be implemented?
Conclusion.
Bibliography with appropriate citation style
Conduct your own "Bobby Analysis" of a set of governmental websites.
Evaluate hypotheses about electronic rule-making
Shulman and Schlossberg have used survey data to investigate 13 hypotheses about electronic rule-making (offering e-forums or other online methods of citizen input for proposed agency rules). Find an agency which is experimenting with this, interview agency personnel, and evaluate one or more of these hypotheses:
- Participation in electronic rulemaking is more discursive than traditional forms of comment.
- Electronic participation is more diverse demographically than traditional forms of comment.
- Software for electronic participation in rulemaking privileges scientific and legalistic comments more than other forms of comment.
- Electronic participants show more respect toward other opinions than participants in traditional forms of comment.
- Citizen preferences change more after participating in electronic comment than in traditional comment.
- Electronic participation occurs more in isolation than via groups than traditional forms of comment.
- Electronic commentary is incorporated into revised rules.
- Making scientific information for a proposed rule available to the public over the Internet results in more scientifically informed public comments.
- Citizens are more likely to offer value-based justifications for a position on a ruling when commenting over the Internet.
- Citizens who participate in Internet-based public comment periods are more likely to perceive the decsionp-making process as fair, and to report their interests were adequately represented in the final decision.
- Citizens who participate in Internet-based public comment periods are more likely to report higher levels of trust in agencies than traditional commenters.
- Final rulings that incorporate electronic comments in addition to traditional comments are more likely to reflect public values.
- Final rulings that incorporate electronic comments and reflect public values are less likely to undergo litigation.
Source: Shulman, Stuart and David Schlosberg (2002). Electronic rulemaking: New frontiers in public participation. Paper delivered to the 2002 Annual Meeting of the American Political Science Association, Boston, MA, Aug. 29 - Sept. 1, 2002. The article gives the literature which underpins theoretically each of the 13 hypotheses.
Do community networks increase social capital?
Tonn et al. studies 40 community networks, urls for which are cited in the article below. This article concluded that existing networks, such as the Blacksburg Electronic Village and Santa Monica's PEN, do not increase social capital in their communities. Do you agree with how social capital was measured? And if one revisited these 40 networks, would one find improvement? Tonn, Bruce E., Persides Zambrano, and Sheila Moore (2001). Community networks or networked communities? Social Science Computer Review 19(2): 201-212.
E-Government implementation
The Government Paperwork Elimination Act of 1999 requires agencies to move citizen interaction online, where practicable, by October, 2003. For any given federal agencies, how well does it comply?
Here is a list of possible essay topics provided by Prof. Don Norris (UMBC), by permission:
Privacy in an On-Line World
Data security in an On-Line World
Public Access to Public Information
The Digital Divide
Computers and Productivity in the Workplace
Telecommuting: Reality, Prospects and Limitations
Training and Supporting End-Users
Gender and Computing, especially in the Governmental Workplace
IT Strategic Planning in Government
GIS in/by Governmental Organizations
IT Workforce Needs and Constraints for Governmental Organizations
Interoperability and Why it is a Problem
Impacts of IT in Governmental Organizations
Breadth and/or Depth of IT penetration in Governmental Organizations
IT Uses, Management, Impacts, Etc., in Any Governmental Agency or Department or Class of Governments
What Will the Future Bring? Imagine IT in Governmental Organizations Three to Five Years Hence
Here is another additional list of possible essay topics provided by Prof. George Weinberger (Southwest Texas State), by permission:
Analysis of computer crime legislation
Analysis of processor attributes in government
Analysis of the government's need for information and the citizens' loss of privacy
Analysis of the need for safeguards arising from government dependency on computers
Artificial intelligence for government
Assessing the role and impact of information technology in the executive environment
Assessing the role and impact of information technology in the judicial environment
Assessing the role and impact of information technology in the legislative environment
Barriers to stop the free flow of computerized information in government
Building innovative learning environments in government
Communications technology and governance
Computer applications in government: legal issues
Computer applications in government: the systems study
Computer applications in local government
Computer crime in government
Computer ethics in government
Computer security and disaster planning in government
Computer security in government
Computer use in public administration: implications for the citizen
Computer-related "costs" in government
Computers in government: a statistical compilation and analysis
Control of government information
Coordination and sharing of information resources in government
Cost effective information systems in government
Criminal justice information systems
Data communications and networks in government
Decision support systems in government
Development of computer technology in government
Disaster recovery for information resources in the public sector
Distance education in government
East-west technology transfer: an analysis
Economic development, government policy and the diffusion of computing
Electronic democracy
Enhancing the quality of computing services in government
Evaluating public sector information systems
Examination into the need for better management and control over government computers
Examination into the need for better protection over government computer resources
Examination of systems and application software in government
Expert systems in government
Federal computer applications
Federal data communications: issues and analysis
Federal, state, and local computer systems
Fire automation
Future shock in American government
Geographic information systems: a public sector perspective
Government computer security
Government information management: the impact on society
Government information systems management in practice
Government secrecy and freedom of information: a question of balance?
Government systems analysis and design
High technology in American government: a view from the states
High technology in American government: trends
Hospital automation
Impact of computerization on productivity measurement in the public sector
Impact of computers on public management
Impact of systems change in public organizations
Information infrastructure for innovative management of government
Information management in cities and counties
Information management in the public sector
Information management: policy formulation, analysis, and evaluation
Information resource management in government
Information support for the executive branch of government
Information support for the judicial branch of government
Information support for the legislative branch of government
Information systems in public administration: an international perspective
Information systems in the public sector: evaluation strategies
Information technology in a democracy
Information technology planning in government
Information training in municipal government
Intelligence systems in government
Internet, telecommunications, and government
Law enforcement information systems
Legislative information systems
Library automation
Local government information systems
Management information systems in public and private organizations
Management strategies for information technology in the public sector
Managing information resources in city government
Managing information resources in country government
Managing information resources in state government
Managing information resources in the federal government
Managing the information process: the bureaucratic pathology
Military information systems
National information infrastructure: a public policy perspective
Networking for government
Office automation in government
Planning and budgeting for information resources: the hidden cost of government paperwork
Police automation
Politics and computers
Public and private sector information systems: a comparative analysis
Public finance administration: computer applications
Public health administration: computer applications
Public personnel administration: computer applications
Role of information in policy analysis
Staffing for computers in government
State government information infrastructures
State strategic plans for information resources: a comparative analysis
Strategic and operational planning for information services in public administration
Strategic planning and information resources in the public sector
Telecommunications policy: computer issues
Toward an electronic commonwealth
Unlocking the paperwork burden in government
Virtual Reality: government applications
Who owns government information?
Workgroup information systems in government